Difficulties with downloading apps and syncing

[SunsetRunner]

I am using an Android device with my Fitbit Versa. I still can not download apps or clock faces and my device is not syncing. I went through all the troubleshooting steps and it only worked for 1 day! I paid way too much money for this to keep happening and I'm getting very frustrated with this whole situation! Does anyone know why this is a recurring thing and how I go about fixing the problem?? 

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community @SunsetRunner. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the difficulties you're experiencing with downloading apps or clock faces and syncing your Fitbit Versa. I totally understand how you are feeling and I am here to help you. Thank you for your efforts to resolve the issue and for letting me know that you're using the Android device. Please confirm if you've tried the complete troubleshooting steps to resolve the syncing issue from this help article: Why won't my Fitbit device sync? If the issue with syncing persists, please let me know the model of your phone and the operating system. 

Regarding the issue with downloading apps and clock faces, some of them may take a long time to install due to the size. I recommend connecting your watch to Wi-Fi when installing clock faces or apps. You can confirm the steps on how to install and manage apps on your Fitbit watch in this help article. Move to the troubleshooting steps if you continue experiencing difficulties: How do I set up and troubleshoot apps on my Fitbit device?

I'll be around if you need further help!

[SunsetRunner]

So far, it is working like it should! Thanks for your response! 

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your reply. I am sorry for the delayed response. 

I am glad to hear your Fitbit Versa is working as it should. Thank you for your time and feedback.  

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. Keep on visiting the forums!