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Difficulties with heart rate, steps and calories burned-Versa

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‎12-03-2018 01:59 - last edited on ‎11-10-2021 18:24 by Fitbit Moderator

‎12-03-2018 01:59 - last edited on ‎11-10-2021 18:24 by Fitbit Moderator

No heart rate! My steps have changed to Nan Nan also calories burnt day Nan Nan, what can I do? 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎12-03-2018 02:45

‎12-03-2018 02:45

Try restarting the Versa several times and see if it gets back to re ording again. If that doesnt fix it try a factory reset (settings app on the watch and scroll down to About)

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
1 REPLY 1

‎12-03-2018 02:45

‎12-03-2018 02:45

Try restarting the Versa several times and see if it gets back to re ording again. If that doesnt fix it try a factory reset (settings app on the watch and scroll down to About)

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer