help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Difficulties with the button and screen of my Versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-27-2021 16:32 - last edited on ‎12-04-2024 09:08 by Fitbit Moderator

‎04-27-2021 16:32 - last edited on ‎12-04-2024 09:08 by Fitbit Moderator

I’m having problems with my Fitbit and need some answers on how to send it back to get a new one through warranty I’ve been looking and can’t figure it out so I thought I’d make a post. The side button doesn’t turn the Fitbit on and when it does the screen doesn’t work to slide to the side also it vibrates randomly sometimes and will turn off.

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-27-2021 17:57

‎04-27-2021 17:57

Welcome to the Fitbit Community, @Purdy604.

 

Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. Please keep an eye on your inbox over the next days. Our team will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

See you around.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes