Difficulties with the music transfer process

[madison030]

So Ive been able to transfer music on my fitbit versa from my computer before but all of a sudden it says my Bluetooth is off so I turn it on my phone and sync it and my songs show up, but the purple dot isn't next to the songs which means they aren't transferred. I noticed there was a refresh button next to playlists so I hit it and nothing happens. It also says next to personal music the versa storage and it is all empty I don't understand why if there are songs there. I don't know how to insert a screenshot but I hope someone can help me please. Thank you:)

Moderator edit: updated subject for clarity

[EdsonFitbit]

@madison030 Welcome to the Fitbit Community.

I'm sorry to hear that you are having difficulties to transfer your music on your Fitbit Versa. Thank you for the provided information.

If you haven't done it already, please follow our troubleshooting steps on this article to resolve problems downloading music.

Whether you continue having the same problem, please make sure that your cellphone is part of the list of supported devices.

If necessary, you can attach images to your posts by following these instructions.

If you have any question, please don't hesitate to contact us back at any time.