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Difficulties with the wristband

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‎02-05-2020 02:38 - last edited on ‎02-19-2020 15:36 by Fitbit Moderator

‎02-05-2020 02:38 - last edited on ‎02-19-2020 15:36 by Fitbit Moderator

Poor customer service from Fitbit.

I've spent over an hour on live chat and the telephone to Fitbit and all they did was send me textbook answers in reply to my problem. Not happy!

I'm now just returning my fitbit to the shop I bought it.

A few weeks ago I bought a Versa 2 special edition which comes with two straps. The navy silicone strap is round the wrong way. The flat silicone side which should touch the skin faces upwards. As a result it doesn't sit correctly and irritates my skin. Fitbit have said it is the correct way round and hit me with all these crap answers about the straps being ergonomically designed blah blah. 

I spent £200 on this and they wont even replace a strap!

 

Moderator edit: all-caps

Moderator edit: updated subject for clarity

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‎02-19-2020 15:45

‎02-19-2020 15:45

Welcome to the Fitbit Community @Pamg794.

 

I'm sorry to hear about the inconveniences you experienced with the wristband of your Fitbit Versa 2. Thank you for your feedback.

 

Our team is always working to improve our products and services. If you still have the wristband we would like to investigate this issue further. Please attach an image of your wristband showing the flat silicone side that is in the wrong way.

 

If you have any question, please don't hesitate to contact us back.

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