Discount for my Versa 2 expired

[Jack91011]

My Versa 2 was destroyed in Nov 22 immediately upon a download of an “upgrade” that FitBit required me to download. FitBit refused to refund me because it was “out of warranty,” and I had to buy a new device at full price. In March, FB offered a 35% discount but only for 30 days. I did not need a new FB then. It’s now expired.

Moderator Edit: Personal info removed

[Steel43]

Ask for one again and let them know you want to get a new one and don’t they want to retain you as a customer.  Cmon Fitbit/support/ moderator give the discount.

[LizzyFitbit]

Hi there, @Steel43. Welcome to the community, @Jack91011.

@Jack91011 I've moved your post to the Other Versa Smartwatches board so we can keep the forums organized. Thanks for bringing this to our attention. I understand where you're coming from and appreciate your feedback on this situation. I've requested a new case on your behalf, so our Support team  can look into this and provide you with assistance. You'll receive an email shortly, keep an eye on your inbox.

[Steel43]

Thanks for replying back.  Hope @Jack91011 gets the discount to purchase a new one. I just purchased a replacement Versa 2 with discount today. Hopefully no issues with the new one.

[LizzyFitbit]

Hi there, @Steel43.

You're welcome, and thanks to you for getting back. I'm glad you got a new Versa 2 and I hope you can keep crushing your goals with that one. By the way, check out our Health & Wellness board where you will find great tips and encouragement from other members.

Happy stepping!

[Jack91011]

Thank you.  As I indicated in an email, the FB I wanted to buy with the discount was for my wife for Mothers Day.  After my requests via Twitter direct message were denied twice, I bought her a product from another company.  After I had done that, I received a new discount offer, but it was too late.  Unfortunately, this new discount also expires in 30 days, so I probably will not be able to use it.  I would like to be reimbursed for the Versa 2 that was destroyed by the software upgrade that Fitbit required me to download, or I would like a discount offer that will not expire. 

[Steel43]

If this new one does the same thing, will not purchase another one.  I will just do without one.