05-30-2019
02:17
- last edited on
05-31-2019
05:56
by
MarcoGFitbit
05-30-2019
02:17
- last edited on
05-31-2019
05:56
by
MarcoGFitbit
Hi all, Fitbit Newbie (switched from Apple Watch!). The stats on the app are correct but wrong on the device. eg I hVe done 3 workouts of 5 this week, app shows this but device shows 2 workouts, also app shows sleep from every night and device shows sleep from the previous night. Synced several times and remains the same on both devices. And help would be great. Have not done anything on laptop only using iPhone and versa themselves. Thank you all.
Moderator Edit: Clarified Subject.
05-31-2019 06:00
05-31-2019 06:00
Hello @fionadh thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums and for sharing your experience with us. Please note that everything you're describing is normal behavior of the app and watch. Your Versa will only show you your last workouts, not the entire list for the week. Also, it will only show you the previous night sleep, not all the logs for the week.
As you mentioned you have synced several times and the information is showing entirely in the Fitbit app, that tells me, the watch is working correctly and the app should show you all the information from workouts and sleep.
Thanks for your patience and understanding, thanks again for your participation in the Fitbit Forums. Have a great day.