help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Display not turning on and battery life not lasting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2020 07:32 - last edited on ‎01-13-2020 13:51 by Fitbit Moderator

‎01-13-2020 07:32 - last edited on ‎01-13-2020 13:51 by Fitbit Moderator

The screen has stopped working, and the charge will only last 2 days or less. I only bought this in November, therefore this shouldn’t be happening. How can I get the screen to work and the battery to last longer? 

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-13-2020 07:52 - edited ‎01-13-2020 07:54

‎01-13-2020 07:52 - edited ‎01-13-2020 07:54

Can you give more info?  Was the watch dropped?  Is it charged?  Can you verify the firmware version of the watch from the fitbit app on the phone?

 

Sorry to ask but we need some more detail.

 

 

Best Answer
0 Votes

‎01-15-2020 04:11

In response to canitmoosoo

‎01-15-2020 04:11

The watch has not been dropped. It is only keeping charge for less than 2 days and the screen will not respond when trying to touch it. 

Best Answer
0 Votes