Display not working and battery drain with Versa Lite

[Emily.Boyne]

I recently got a Fitbit Versa lite. In the last two weeks, it has randomly started restarting periodically throughout the day (as though it is being hard rest), the touch screen does not consistently work (cannot swipe right to access menus, cannot swipe up to view step count, sleep, etc), and it has started to die/ not hold charge. In the last two days, I have been lucky to notice it restart less than 4 times a day and hold a charge for two days straight. 

I have tried factory resetting, holding the button to do a soft reset, letting the battery die completely and letting it charge, updating it, unsyncing and resyncing it (I have a galaxy s10 e/ android), and changing the watch faces to only Fitbit basic faces/ the faces that came programmed. 

I would love advice on fixing it. It is becoming frustrating when the touch screen does not work so I cannot turn off alarms, clear notifications, or access anything.

Thanks!

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Emily.Boyne, thanks for your post, welcome to the Community Forums!

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Ionic device isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Mannclann]

I have had increasing difficulty with reaching my menus.  At times even the versa watch face won't come.   When it does, it no longer shows my heart rate.

It still seems to be syncing to my phone, but i can't set alarms.

Is my versa broken? I've not had it very long.

Molly

[RicardoFitbit]

Welcome aboard @Mannclann, sorry for the delayed reply.

Thanks for the details that were shared in your post, seems odd that your Versa is behaving in such way. If you haven't already done so, I recommend you to restart your device following the below steps, please let me know how it goes:

1. For Fitbit Versa, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Keep me posted.

[lfiatoa0614]

I’m experiencing similar problems as mentioned above.  I bought my Fitbit Versa Lite for Christmas 2019 and recently I’ve noticed it freezing on Fitbit logo and restart...it does that multiple times throughout the day and then my watch dies.  Please help!