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Display on Versa not working after swimming in a pool.

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‎04-08-2019 23:00 - last edited on ‎04-09-2019 11:45 by Moderator Alum

‎04-08-2019 23:00 - last edited on ‎04-09-2019 11:45 by Moderator Alum

After 2 laps of swimming in the pool, i try to see the time and a blank screen stares back at me.

I take it home, hope it dries off. Put in on charge overnight and try restarting multiple times. But, no sign of life.

My phone can still sync with it over bluetooth but the screen of a watch which the manufacturer claims is waterproof upto 50m in pool died after 2 laps.

After being a frustrated user of Fitbit Charge which had the infamous strap peeling issue, i finally decided to buy Versa and really regret doing that.

Never buying a Fitbit ever again!

 

Moderator Edit: Clarified Subject.

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‎04-09-2019 00:13

‎04-09-2019 00:13

Hi @SunsetRunner  Well that is your choice, but the vast majority of Versas have been totally trouble free. Assuming you bought it from an authorised dealer, it should be covered by waranty, so contact Support (link in my signature).

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-09-2019 11:49

In response to NellyG

‎04-09-2019 11:49

Hello @SunsetRunner I hope you're doing well, it's nice to see you around. It's great to see you too @NellyG, thanks for all your help. 🙂

 

@SunsetRunner I appreciate your participation in the Forums and for sharing your experience with us. I've reached our Support Team and noticed you've already created a case with our Support Team and have replied to them recently. At this moment, I would like to suggest you to wait for our team's reply, I'm sure they will be able to assist you further. 

 

Thanks for your patience and understanding, have a great day! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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