Do I need to register for warranty in UK?

[BIGHOTMAMA68]

Please, does anyone know how I register for warranty in UK?

Moderator edit: subject for clarity

[SteveH · Accepted solution]

You don't need to register. Fitbit has a record of when you started using the fitbit from the setup process. It's worth keeping the receipt though just in case.

Don't forget that in the UK the warranty runs for 2 years rather than the standard 1 year

[AlejandraFitbit]

It's great to see you here @BIGHOTMAMA68 and @SteveH thanks for stopping by.

As our friend mentioned, there isn't any need to register for warranty. If you purchased the Fitbit from us, I recommend taking a look at our warranty policy.

Let me know if you need anything else. 

[JDAVFC0492]

Hi, what about if i purchase my fitbit via my mobile provider EE? Do i still have the right to the 2 year warranty from fitbit???

[SteveH]

If you have an issue then your first action should be to go to the vendor, EE in your case. If they are prepared to exchange it then that will be the quickest and easiest solution. If that doesn't work out the fitbit's warranty still applies and you are covered for 2 years (in Europe, 1 year elsewhere). There are conditions though, such as the vendor being on the approved retailer list (I checked and EE is on the list) so it's worth checking the terms.

[re10angel]

Hi, 

Do I have warranty on my fit bit if I purchased it from Amazon? if not how do i register for warranty?

Thanks 

[SteveH]

Amazon is an approved retailer so you will have warranty. There's no need to register for it - fitbit will be able to see when you set up your fitbit.

[Poppydoodle]

Hiya I purchased  my fitbit from jd William's is it under warranty???

[Grace0212]

Is currys on the approved list of retailers? 

[SteveH]

Yes. Currys are part of Dixons Group which is on the list.

[Edward74]

Hi does the 2 year warranty include purchases from Amazon. Co.uk

Many thanks

Edd

[SteveH]

Yes, Amazon is on the list of approved retailers.

[Edward74]

Thank you for your quick response. I see you have already answered this sorry

Edd

[Spazoola]

Hi,

Please can you confirm something for me? I am in the UK and purchased my charge 3 from Amazon. Do i get a 1 or 2 year warranty with fitbit? many thanks

Cara

[SteveH]

@Spazoola in the UK we get a 2 year warranty

[Spazoola]

Hi @SteveH many thanks for your speedy reply 🙂

[Ciaramckeown]

Hi does 2yrs still apply, following brevity?

[kjk153]

Apparently since Brexit Fitbit warranty in UK is limited to 1 year. 

[SteveH]

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@kjk153 wrote:

Apparently since Brexit Fitbit warranty in UK is limited to 1 year. 

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Are you sure? The Fitbit UK store is still showing a 2 year warranty. e.g. https://www.fitbit.com/global/uk/products/smartwatches/sense?sku=512SRSG

[kjk153]

I tried to make a claim under warranty as my Fitbit was purchased direct from Fitbit less than 2 years ago but was shocked to be advised that it was out of warranty after 1 year as we live outside the EEA “ LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS
Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").

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