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Do I pay shipping when returning my device?

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‎05-07-2018 18:12 - last edited on ‎05-13-2018 21:30 by Fitbit Moderator

‎05-07-2018 18:12 - last edited on ‎05-13-2018 21:30 by Fitbit Moderator

Has anyone else had a problem with returning your Versa to Fitbit where they expect you to pay for the shipping 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-07-2018 18:24 - edited ‎05-07-2018 18:24

‎05-07-2018 18:24 - edited ‎05-07-2018 18:24

I've just wanted to post a message about my return problems. I returned my Versa and Fitbit received it on April 17. I contacted them 3 times (!), yet no one can give me a date when I should get my money back.

 

Can anyone of the support team here help out? Has anyone had a successful refund so far?

 

I had no problem with the shipping costs. It was free for me back then.

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‎05-13-2018 19:02

‎05-13-2018 19:02

Also fighting the Versa sleep situation. I finally taped the watch to my arm and got a good result.

Thought I had the watch too loose so I tried it again with the tape and got the simplified result! Still have 12 days to return so will continue to work on it.

Been through several hours of tech help. Reset and re registered everything, so current there.

I did find that my phone (IOS) must be left on all night.

 

Stay tuned.

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‎05-13-2018 19:08

‎05-13-2018 19:08

When my Versa died and I contacted Fitbit they didn’t charge me for shipping but their shipping would have taken a couple of weeks to get to them ( then I have to wait for them to ship me a replacement) and to me that was ridiculous. They said fedex is not an option. I shouldn’t have to wait about a month for a replacement on their defective item. So I returned it to Best Buy and they helped me out. My replacement will come in less than a week. 

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