help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Does anyone know how long it takes to get a reply

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-03-2024 05:57

‎07-03-2024 05:57

I have an issue with my Versa 3 with the WiFi firmware update, same issue occurred 2 months ago and they had to replace the watch, I contact 5 days ago and no reply or update at all. Been through all the steps to resolve prior to contacting and none of them worked. 

Their customer service seems very poor, I bought a Fitbit thinking the company had a good name but product quality and customer service seems really bad.

Does anyone know how long it takes for them to reply at all

 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-07-2024 14:35

‎07-07-2024 14:35

Hi, I correspond with them on Twitter in messages, they always respond quickly it’s under Fitbit Support.. hope that helps 

https://x.com/FitbitSupport

 

Best Answer

‎07-07-2024 23:09

In response to CarolPNW

‎07-07-2024 23:09

Great thanks, I think I will try this, I heard back with solution of restart the watch, despite a lengthy case submitted with full diagnostic steps I had taken.

I’m really surprised how poor their customer support is.

Best Answer
0 Votes