Does not track heart rate

[Janriley]

Battery is not lasting long and has quit tracking heart rate on my Versa.  This is the second one, as the first one totally died!  Haven’t used it in several months, so it is new, but after a couple of weeks the battery only last 2 days and have done all the trouble shooting for heart rate tracker.  Nothing works!  About ready to bite the bullet and get an Apple Watch.  Fitbit is charging a lot for fitness trackers that don’t work properly!!

[Rich_Laue]

Doing the several months of not being used, did you keep the battery charged @Janriley 

[SunsetRunner]

Hi, see this pinned topic about the HR issues: https://community.fitbit.com/t5/Versa-Versa-Lite/HR-not-tracking-lights-stopped-flashing/m-p/3281001...

[Janriley]

No, it was in a drawer. Would this cause the heart tracker to quit working and the battery to go faster?

Sent from my iPhone

Moderator edit: personal info removed

[SunsetRunner]

Hi, when you Versa is not on your wrist it does/cannot track your HR and not it does not lead to a faster battery drainage, on the contrary. With regards to the battery, contact Customer Support and ask for a battery test. 

[Janriley]

Duh! I don’t try to track it when it is not in my wrist. I started wearing it about two weeks ago and it worked fine up until three days ago and yes, it is on my wrist.

Sent from my iPhone

Moderator edit: personal info removed

[SunsetRunner]

Sorry, but you mentioned yourself that the Versa was in a drawer. 

[Janriley]

Meaning that it had not been worn and had not had any use until two weeks ago.

Sent from my iPhone

Moderator edit: personal info removed

[SunsetRunner]

Please, be more specific when you post something like this. This prevents these kind of confusions 

[Janriley]

Does anyone have a solution aside from reboots or calling customer service? This seems to be a common problem.

Sent from my iPad

[SunsetRunner]

Hi, see this on top of the screen pinned topic: https://community.fitbit.com/t5/Versa-Versa-Lite/HR-not-tracking-lights-stopped-flashing/m-p/3281001....

[YojanaFitbit]

Hi @Janriley, thanks for posting here the issues with your Versa, thanks for the troubleshooting steps that you've tried until nos! Nice to see you here @Rich_Laue and @SunsetRunner, thanks for the help.

Sorry for the delayed response. In this case, I've requested a case for you, our team will be contacting you via email shortly. Please let them know all the steps that you've tried, this information is really important. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Let me know if you have questions about it.