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Does the Versa 2 turns off by itself?

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‎07-12-2021 15:59 - last edited on ‎07-13-2021 15:02 by Fitbit Moderator

‎07-12-2021 15:59 - last edited on ‎07-13-2021 15:02 by Fitbit Moderator

I have had 3 Charge 3s and they have all had the same problem. I will push the button and sometimes all of a sudden it just goes black until I can get home and reset it. Two of them wouldn't reset at all and had to get new ones. I am looking at getting a Versa 2 but I'm leary about buying a fitbit at all now. Also looking at Galaxy Active 2. Does Versa 2 have quirks like the Charge 3? TiA

 

Moderator edit: updated subject for clarity

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‎07-13-2021 15:02

‎07-13-2021 15:02

Welcome to the Fitbit Community, @Lb1956.

 

Thank you for your interest in purchasing the Fitbit Versa 2. I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3.

 

Our team is constantly working to improve our products and services. Please be aware that none of our products should turn off by themselves, this is not an expected behavior and you shouldn't experience this problem with the Versa 2.

 

If you have any question, please let us know.

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