Don't have the option for quick replies

[paka955]

New Versa! Yay.  Now the issue.  I do not have the option to use quick replies.  I followed community instructions.  I've been on the phone with Fitbit.  No trouble shooting options are working.   They say other wearers are experiencing the same "bug".  I have already returned a Charge 3 (can't read display) and a Versa due to other issues.  I love the Versa.  Over 200 dollars and there is software issues.  I guess I will return it again while the window of return remains open and buy again? Are others having this issue? Grrrrrr.

Moderator edit: Subject for clarity and format 

[HeydyF]

Hey @paka955, I hope yo are doin' fine! 

I appreciate the time you have taken to troubleshoot this inconvenience with the quick replies. This feature is currently available on watches paired to an Android phone running Android 7.0 (Nougat) or later. 

Just to double check, I'd like you to review every steps in this help article: How do I respond to messages with my Fitbit watch? 

If the issue persists, let me know! 

[paka955]

I did all that plus plus plus.. Fitbit says it's a glitch issue that their
working on and that not all Versas are having the problem. I can still
return mine and see if the next one does the same thing........Versa been
out a while and these type of issues shouldnt happen. I'm disappointed in
Fit Bit right now
Patrice

[paka955]

Are you kidding me.  So many responses ......no answers.  I know that it is not any persons job on these posts to actually fix these issues with my Versa. It is a Fitbit issue and it appears that Fitbit has more important things to do than fix their products to specifications.  How sad. 

[HeydyF]

Thanks for your reply @paka955! Let me ask you this, have you tried to factory reset your Versa, then set it up again and also, enable the notifications again. By doing this, all the data on your watch will be deleted, the apps and everything but the quick replies might start working. So please give it a try bu going to the Versa settings and tap where it says factory reset, and let me know how it goes! 

I'll be around! 

[paka955]

Fitbit over the phone had me do that already.  Maybe I should delete my older, original Fitbit account and start fresh.  If I remember correctly, I would do that online on a computer?  I'm so tired of taking the fitbits back to the store and repurchasing which I already did many times.  I already returned it yesterday and will probably buy again.  But it's soooo  frustrating!