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Dont factory reset your versa 2..for firmwate update

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‎08-10-2021 14:04

‎08-10-2021 14:04

 

Hey Fitbit,

 

2 things :

I am currently waiting for over an hour to update firmware.  It's taking that long because the Versa 2 could not log into my wifi.

Also, well I already factory reset my Versa 2, yours is the only device on the planet that requires us to call customer service prior to factory resets. Thats honestly ridiculous.

Moving forward as a customer I would expect the the Versa 2 would easily connect to wifi and it does not. Secondly to cancel my subscription I had to go into my Google play app to turn it off. That is something we should be able to access through tour app not a 3rd party. All around not impressed and these tactics really show your true intentions as a company. Not very transparent and difficult to work with. Bummer

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‎08-10-2021 15:18

‎08-10-2021 15:18

My versa 2 disconnected today all I seen was logo and foreign language i tried to reset up and nothing it wouldn't  connect to my work Wi-Fi so when i came home tried to connect on my home Wi-Fi and wouldn't connect I deleted the devise and tried to reset up said i need to do the update to set up, so now it's downloading thru blue tooth guess this is gonna take sometime by the looks of reading this post.. I didn't plan to do the update just yet but i guess it shuts down if you don't do the update so you got no choice hopefully this update don't mess up this versa 2? as the last time I tried to do with my regular Fitbit update  it froze and wouldn't do anything even factory reset which they helped me thru trying different things with no luck, i was told something was wrong and they would check my warranty turns out  it was past warranty and they offered me a discount to buy a new one but if I didn't do the update I wouldn't of had to buy this Versa 2 to begin with. If this causes a problem I'm done with Fitbits.

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