Dear fellow Fitbit users and moderators,
I bought a Versa 2 a while back and I’m happy with my purchase. However, there is one issue I would like your help with.
See attached screenshots below. When I go for a run only starting the training on the watch it will result in a registration without the traveled route (gps). It initially connects with my phone but the connection gets lost during the first few minutes of my run.
If I start the training through my phone I get a registration without heartbeat.
With other words, I always have to register the training on both phone and watch, which results in a double registration as you see on the screenshots. Afterwards I can remove one of them. I don't get the full 'tracking package' otherwise.
Phone: Samsung Galaxy S10e
I experience no problems with any other bluetooth devices.
Looking forward to a solution.
Thanks in advance!
(I can't get the insert image function to work so I put links to the jpg files on my dropbox)
Overview double registration/tracking:
https://www.dropbox.com/s/ugshompi594teer/Screenshot_20200729-090424_Fitbit.jpg?dl=0
Screenshot1 (watch):
https://www.dropbox.com/s/3mwxjat0ly4xknk/Screenshot_20200729-090457_Fitbit.jpg?dl=0
Screenshot2 (phone):
https://www.dropbox.com/s/3mwxjat0ly4xknk/Screenshot_20200729-090457_Fitbit.jpg?dl=0
