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Email notifications are not coming through my Versa 2

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‎07-29-2022 17:32 - last edited on ‎07-30-2022 15:00 by Fitbit Moderator

‎07-29-2022 17:32 - last edited on ‎07-30-2022 15:00 by Fitbit Moderator

I've restarted my phone and my Versa 2 and synced and still seems email isn't coming through 

 

Moderator Edit: Clarified subject

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‎07-30-2022 15:01 - edited ‎11-16-2023 11:13

‎07-30-2022 15:01 - edited ‎11-16-2023 11:13

Hi there, @Barns. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-30-2022 17:36

‎07-30-2022 17:36

If you just recently updated your fitbit app, log out, Uninstaller the app. Reinstall the app, sign in and you'll be flooded with all new permissions that you need to allow and redo ALL of your notifications. Do the test call and it should begin working again.

 

Just got my notifications to work by doing this after 2 days of troubleshooting...

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‎07-30-2022 18:45

In response to Campbellc21

‎07-30-2022 18:45

Glad that worked for you and thanks for the suggestion; however, I'm not
quite as lucky. That did not work for me.


___________
Sharon
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‎07-30-2022 19:32

In response to Barns

‎07-30-2022 19:32

If I may ask, what have you tried? What type of phone do you have?

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