help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Excercise mode keeps turning off on its own in the middle of my workout

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-05-2019 20:16

‎08-05-2019 20:16

The last few times I have been running using the excercise mode it turns off in the middle of my run so I can't keep track of my mileage or time. Any suggestions on how to fix this?

Thanks!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-07-2019 15:00

‎08-07-2019 15:00

Welcome to the Fitbit Community @klynnlav. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Fitbit Versa turning off during your run. If you haven't done so, I'd like you to restart your watch as described in this help article. This will refresh your device internally.

 

If you would like to manually log your exercise, please follow these steps: How do I manually log exercises in the Fitbit app? 

 

Let me know how it goes!

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes