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Exchaning a fitbit Versa band

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‎08-20-2018 08:40

‎08-20-2018 08:40

Hi,

I purchased a periwinkle coloured band whilst on offer in the sale. It arrived today and I don’t find it too dissimilar to the grey! Is there anyway of exchanging it for the mint one instead? I can’t find any information on returns/exchanges. Any help would be gratefully received.

 

Thanks.

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‎08-20-2018 09:43

‎08-20-2018 09:43

You would need to contact support with your question. I dont know if they exchange bands.

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎11-04-2019 16:24

In response to WendyB

‎11-04-2019 16:24

When I contacted Fitbit support by phone, I was told I would need to return the band and then repurchase it at my convenience.  I was given no option for an exchange -- even though all I want is a different size -- and no option to match the price of the band I was returning.  It's pretty disappointing, especially since I have to pay to have it shipped back.  Also, the store at fitbit.com does not provide a pre-paid shipping label.  

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