Exercise listed in watch, but not in app

[mmrtexeira]

I tracked 2 workout sessions today with my watch, and they are listed there, in "Today" section.

But, I have synced my data to the app, and there I have only one of the sessions, with 0 minutes duration and 57 calories spent.

So, where has the other workout session gone and why do I have a 0 minute duration when in Versa I saw 45 minutes?

Any ideas?

[EdsonFitbit · Accepted solution]

@mmrtexeira It's great to see you in the Fitbit Community.

This might be a problem occurred during the synchronization. Please manually sync your Fitbit Versa by following these instructions. If this doesn't work, log out from the app, reboot your phone and log back in. To log out tap the Account icon located up to the right side, scroll down until you see Log Out.

Whether you continue experiencing the same problem, please be so kind to share a screen shot of what you see on the app.

Hope this helps. Let me know if you need further assistance.

[hollyr2311]

I have had the same issue. I have followed the instructions above and manually synced + rebooted the app and my phone but no change.

I have 2 workouts this morning on the watch but they aren't showing up on the phone app

[EdsonFitbit]

@hollyr2311 Thanks for visiting the Fitbit Community and for following our troubleshooting steps before getting in touch.

Could you please check out if you are able to see your exercises from the online Dashboard at fitbit.com > Log > Activities?

Additionally, could you please be so kind to attach a screen shot of what is shown on your Fitbit Versa and what you see on the app?

I'll be waiting for your response.