Exercise mode on my Versa 2 keeps stopping on its own

[Houspinner]

Exercise mode on versa 2 keeps stopping on its own

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Houspinner. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 2 is stopping during your workouts. I understand your concern, I will do my best to help you with this!

Is your Versa 2 crashing only when using an exercise mode? I'd recommend restarting your Versa 2 by following these steps. 

[Houspinner]

Thank you for your response. My Versa 2 is only crashing when in exercise
mode. Yes, I did restart it, but it is still happening.

[MarreFitbit · Accepted solution]

@Houspinner Thanks for getting back and for letting me know that you've restarted your Versa 2. 

If this is happening only when in exercise mode, please note that you might unintentionally press the button on your watch when you bend your wrist. This may happen during activities that require you to move your wrist a lot. That being said, please try wearing your watch higher on your wrist to avoid hitting the button. For tips on how to wear your watch, see How do I wear my Fitbit device?