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Exercise stats not showing on my Versa 2

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‎05-15-2021 05:30 - last edited on ‎05-16-2021 17:24 by Fitbit Moderator

‎05-15-2021 05:30 - last edited on ‎05-16-2021 17:24 by Fitbit Moderator

Hi! I realised that the exercise stat isn't showning on the stat screen on my versa anymore. I went to the settings and the box for the exercise stat is properly ticked. I am using the fitbit clock face. I rebooted my versa multiple times but it didn't change anything. I disconnected the Bluetooth and reseset it but didn't change a thing.

Other stats are shown properly but the exercise stat. Does anybody know how to fix this? 

Thank you

 

Moderator edit: updated subject for clarity

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‎05-16-2021 17:23

‎05-16-2021 17:23

Welcome to the Fitbit Community, @Julie201814.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

If you haven't done it already, please set up your watch as a replacement device:

 

  1. Tap the Today tab Fitbit logo, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Whether this doesn't help, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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