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Extra logs appearing on Food Logs

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‎02-13-2021 05:45 - last edited on ‎02-14-2021 10:57 by Fitbit Moderator

‎02-13-2021 05:45 - last edited on ‎02-14-2021 10:57 by Fitbit Moderator

I have the versa and have recently synced it to my new phone. Since then, whenever I log some food there are several extra items appear on the log and I have to manually delete them off. Anyone know why this is happening?

 

Moderator Edit: Clarified subject

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‎02-14-2021 10:57

‎02-14-2021 10:57

Hello @Shaz68, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎04-29-2023 12:54

In response to RicardoFitbit

‎04-29-2023 12:54

Did not work 

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