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FItbit app stuck on preparing music for download

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‎12-03-2018 13:34

‎12-03-2018 13:34

Ive tried over my computer and samsung s8 and let it sit for hours, 3+ and it always says "preparing music for download". Ive tried using my home wifi and work wifi. I tried using pandora and deezer and both are having the same issues. Ive disconnected my accounts, turned everything on and off, and still it sits there. I have been working on this for 3 days now to no avail. Im at my wits end with this. Any ideas?

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‎12-03-2018 20:33

‎12-03-2018 20:33

@Mykulus Make sure your Versa has sufficient battery (more than 25%). Sometimes bluetooth interferes - turn it off, sync and turn it back on. Before transferring music sync your tracker. And very important - make sure that all devices involved have very strong wifi connection (put them near the router). Check this help article for more info.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎12-04-2018 08:05

In response to Marrrmaduke

‎12-04-2018 08:05

Hello @Mykulus, have a warm welcome to the Fitbit Community, it's great to have you on board. I appreciate all your help @Marrrmaduke, thanks for joining the conversation. Smiley Happy

 

@Mykulus, I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to follow the troubleshooting steps kindly posted by @Marrrmaduke and if your Versa is still having trouble transferring music, please let us know so we can check this further. 

 

Thanks for your patience and understanding, please keep us updated! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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