FYI on Versa, for those of you looking to upgrade.

[AHille]

My first Versa lasted 11 months then the battery quit. Customer Service sent a replacement. That one lasted 2 months and died. Touch screen stopped responding and then it went black screen. Tried all the solutions from Customer Service and nothing worked. They said they will only honor the warranty for the original Versa I purchased and not the replacement, which is already expired by 2 months (how convenient). I bought my wife's Versa at the same time as mine. It died this weekend. She put it on the charger, checked it an hour later and it was really hot and would not turn on. Tried all the troubleshooting solutions and it still doesn't work. They offered a discount of 40% off another Fitbit. Really?? Why would I buy another Fitbit? You would think that something that costs almost $200 would last a lot longer that just over a year. Buyer beware for those of you looking to upgrade.

[ksienkiewicz]

For what it’s worth, I’ve owned several Fitbits and haven’t had too many problems.  The times that I did, customer service was very helpful.  I would try again, perhaps speaking to a different rep might be useful (I have hung up and tried again with other companies). Just to play “devil’s advocate” - have you used an “after market” charger for the Fitbit?  I have in the past, and found out that was the cause of my battery issues.  Best of luck to you in resolving this!

[Rich_Laue]

FYI my 5 year old Surge is still going strong (band was replaced) the Versa, received before put on sale is also going strong. Same for the Blaze and Alta HR. The Charge 2 is also having no issues. 

My niece destroyed 2 Charge HR bands 

I wonder why many many people have no issues, yet a few can't go a few months. 

[rihannsu_babe]

I've had similar issues with my original Charge, my Alta, and my Altra HR.  The very first Fitbit lasted well.  I've just gone to a Versa (I bought the 2 year warranty at Best Buy with the HR, so when it died after 15 months, I paid $20 to upgrade.  They told me they no longer sell an extended warranty for Fitbits because this happens so often, it's costing them money).

If this dies early, I'm switching to Garmin or Samsung for the next.

[leecalvink]

I would say it's part dumb luck, and part on the person.

I've bought things other than the Versa that I know didn't last very long or broke right away for other people, yet in my own hands it lasted much longer and I never had any issues.

It could be a faulty product but it could be something the person is doing. One person I live with constantly goes through headphones and electronic chargers, yet for myself I've yet to replace those same items even though I've had them longer than my roommate has had his myriad items.

I've never bothered with a warranty on anything because in my case I've never needed them. Some people are just klutsy, abusive or have the worst luck and somehow keep buying lemons.

[rihannsu_babe]

No argument whatsoever!  But if my life is inimical to the Fitbit line, I'm better off looking at another brand.  I don't want to: I do find the Fitbit interface to be the best around, but I can't afford a couple hundred bucks every 15 months to track health.

[AHille]

My wife makes fun of me because i'm too careful with my things. One week later, hers stopped working too. I took great care of both Versa watches. Three lemons in a row? I don't thinks so. I did some digging and found this is actually a very common issue with the Versa and that Fitbit has done nothing about. I really wish I did that research before hand. I do miss the interface though. It's a bummer.

[AHille]

I got a Versa knockoff from Amazon called Chereeki for under 50$. It had 5 star reviews so i figured what the heck. So far so good. Interface is a bit different but i'll get used to it. I'm just not ready to throw out another $200 on a fitness tracker just yet.

[AHille]

I asked customer service the same thing but they could not give an answer. One guess is they may have switched manufactures to a lower bidding one that has a lower quality product. So there may be some good ones out there but more bad. This is only with the Versa though, I upgraded from a Charge and it worked just fine.

[AHille]

Actually, their customer service hung up on me once (no i was not being difficult), put me on hold indefinitely the second time I called and I finally got someone decent on the third attempt. She was really nice but could not help me at all. No aftermarket chargers where used. After doing some digging, I found that this is a very common issue with the Versa. I have seen posts where Fitbit acknowledges the issue with the Versa and made statements that they were looking into a solution but nothing more. Mind you, this is only with Versa. I have not seen as much issues with the other products.