help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Face fell off my Versa Lite - why???

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-09-2021 10:33

‎05-09-2021 10:33

I purchased my Versa Lite in December 2019 as a gift to myself. Two days ago, I pick it up from my dresser and the face fell off. Off! How did that happen? It’s barely a year and a half old. It was expensive for my budget! Is this still in warranty? It appears to be a defect. I pray Fitbit makes it right. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-09-2021 11:18

‎05-09-2021 11:18

@JeanieYogini   The Fitbit warranty in the US is one year.  It is two years in the EU and possibly in Australia.  Did you buy an extended warranty when you bought your Fitbit?  There is a link to Returns and Warranty on nearly every page.  You can also contact Support for more help.

 

I don't think it will make you feel better, but my son-in-law's screen popped off his, too.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes