help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Factory Reset Versa, now iPhone won’t connect to tracker

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-09-2020 12:27

‎06-09-2020 12:27

Hi there

i was instructed by live chat yesterday to do a Factory Reset to my Versa, but now I am unable to connect to tracker... my iPhone just has a search wheel spinning saying “connecting to tracker” but I left it for hours and nothing happens. So now my Versa is stuck in the “to start download the Fitbit app” mode. 
so frustrated with this as I have been to 3 different sales centres prior to yesterday to try and fix my “greyed out” Settings, and my notifications weren’t working either.

 

please Help! I’m at my wits end! 

Best Answer
Labels:
1 REPLY 1

‎06-13-2020 16:05

‎06-13-2020 16:05

Hi

I found this on another forum and it got mine working, hope it helps

 

 

  • Restart your Ionic by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. 
  • Plug in your Ionic and make sure it's charging. 
  • Restart your phone.
  • Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  • Choose your tracker and follow the onscreen instructions to continue
  • If the app asks you to replace your current tracker, please replace it and continue with the process.
  • When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

 

Best Answer
0 Votes