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Factory reset and now won’t turn on even when on charger

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‎06-10-2019 03:22

‎06-10-2019 03:22

Hi! Last night I accidentally factory reset my Versa and now it won’t even turn on even when it is on the charger. Also it would not connect with bluetooth last night to my phone and I tried several different things. I spent good money on this and this is week 3 and it already quit working. 

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‎06-11-2019 18:35

‎06-11-2019 18:35

Welcome to the Fitbit Community @caralea1.

 

I'm sorry to hear that your Fitbit Versa doesn't turn on. Thank you for performing a factory reset and for trying several different things before contacting us. In order to resolve charging issues, I would recommend following these instructions. If your device turns on, you can try our troubleshooting steps to resolve difficulties with notifications or with synchronization.

 

If this doesn't work, please let me know which phone do you have.

 

If you have any question, please don't hesitate to contact us at any time.

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