Fail of Fitbit system and design

[Sebhyork]

So I am a user of flex. Switchd to the versa and was a horrible mistake. No support for apps, limited faces, even limited apps. Whata more funny is the wake up sensor doesnt work and have to keep pressing. Watch keep disconnecting from the phone by it self. Chatted with he support but seems they waste the customer time before admitting they have a software issue. This is the start of Fitbit losing clients. 

[Marrrmaduke]

@Sebhyork I am sorry you're not happy with Versa, but I am surprised. What do you mean by limited clock faces? There are tens of them if not over 100 (sorry didn't count, but you can see for yourself here). What do you mean no support for apps? Again, there are many 3rd party apps, and more's coming, but support is provided by the app devs. If you have problems with particular app, you need to reach out to its dev. Wakeup sensor is not working? Have you checked if Screen Wake on your Versa is set to Auto (press and hold the left button on Versa to open quick menu and access this feature there)? Watch keeps disconnecting from your phone? Which phone model and OS do you have? Which fitbit mobile app version are you running?

[Sebhyork]

1. Watches arent free and you have to pay between, $2 up to $5. 

2. Its set on automatic (screen awake and still have to press the button to wake up)

3. Watch keep disconnecting from the phone and keep showing notification to restart bluetooth.

4. Cannot sync music since keep saying cannot find versa plesse retry again. 

I sent screen shots of all the errors I am getting. After all the issues one of your team confirmed you have issues in the software after the new updates. I believe i had the right to know this before buying this since I switched from apple to you and I think it's better to go back to apple   

[Tbayjay]

Just look at these forums and the r/fitbit on reddit - every other topic is  someone looking for help because their Versa just stopped working for no reason.  Many of these dead watches are only a couple weeks to a few months old.   Mine died during the OS update but Fitbit won't accept responsibility and replace the unit.  

[Marrrmaduke]

@Sebhyork 

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@Sebhyork wrote:

1. Watches arent free and you have to pay between, $2 up to $5.  

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Not all, but on the other hand it's 3rd party and you cannot blame the developer for charging their time.

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@Sebhyork wrote:

2. Its set on automatic (screen awake and still have to press the button to wake up)

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Have you toggled it OFF and ON several times with the reboot of the tracker in-between (press and hold the left and bottom right buttons until Fitbit logo appears)? If you go to Fitbit mobile app, tap on Versa icon and scroll down to Quick View, is it ON?

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@Sebhyork wrote:

3. Watch keep disconnecting from the phone and keep showing notification to restart bluetooth.

And I still dunno what phone and OS you have... iPhone?

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@Sebhyork wrote:

4. Cannot sync music since keep saying cannot find versa plesse retry again. 

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Probably because you're experiencing BT connectivity issues - see point #3.

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@Sebhyork wrote:

I sent screen shots of all the errors I am getting. After all the issues one of your team confirmed you have issues in the software after the new updates.    

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I've seen nothing. I do not work for Fitbit, so not "my" team. My Versa doesn't have any issues, that's why I am asking about your phone and OS.

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@Sebhyork wrote:

I think it's better to go back to apple   

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Perhaps. The apps in their app store will be free or cheaper.

[Sebhyork]

They dont honor their word that why clients will look for other options. Price isnt the big concern now it's the functions