Failed Factory Reset

[sable.w]

Hi

My versa wasn't syncing with my Galaxy S9 so after alot of messing, I tried a factory reset.  This didn't work and all I get is "Data not cleared, Sync and try again".  My phone cannot connect to my watch because it says the pairing code is incorrect.  I now can't get to the settings screen on the watch to redo a factory reset

Please, can anyone help???? 😞

[Lea16]

My versa stopped syncing with my phone so I tried all the usual stuff before doing a factory reset. Now my phone can find my versa but won't connect. I am absolutely lost as I'm not technically minded at all. 

[swim4lifekac]

Delete the App from you phone, re-add it and try to connect again.

[sable.w]

This is what my versa is showing.  I have uninstalled the app but when I try to set up my versa again, I get to the bluetooth bit - the app finds my versa but says it can't pair.  I now can't do anything with the versa as its stuck on this screen.

[erish82]

I am in the same exact position! My factory reset failed and I have the same screen showing on my watch. I cant do anything 😞

[sable.w]

I think I only have two options left.  Wait for the battery to run out and see if it helps or take it back to the shop.

[brandyldm]

Hey there. Hope everyone is healthy. Did you ever find a solution for your screen with the red "x" on it?