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Faulty Versa after swimming

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‎02-14-2020 09:21

‎02-14-2020 09:21

I went for a swim in my Versa and now the heart rate is showing super hight and if I take them off the red light is still showing. Did factory reset, chatted with support and nothing is helping. Bought them in July 2018, is that it, the lifespan of 1.5 years? Or is there a way to fix it?  

Also, my FitBit never goes to 100% charge, just 99% and that's it. 

So disappointed, as heart rate is the main reason I got the watch. I need to be able to track it while running, otherwise, it's useless. 

 

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‎02-16-2020 13:06

‎02-16-2020 13:06

Hi @Maria_ko, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and for sharing your experience with your Fitbit Versa and Customer Support. Thank you for providing the details. I am sure they tried to help you in the best possible manner, each case is reviewed individually. I understand how you are feeling as you've invested in the Fitbit Family and would like to continue enjoying the device and its features. Thank you for your feedback, our team is always working on improving our devices and user experiences, and your comments are always welcome. I suggest to keep communication open with our team, since they have already all the details of the case and special tools to continue assisting you. 

 

If you have any questions, feel free to let me know.

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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