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Faulty Versa after using in water

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‎09-10-2019 13:21 - last edited on ‎09-11-2019 11:32 by Moderator Alum

‎09-10-2019 13:21 - last edited on ‎09-11-2019 11:32 by Moderator Alum

Hi there, my husband recently bought me a Fitbit versa for my birthday. I have used it everyday & have loved it until the weekend I used it in water (no more than a metre under) I noticed after the screen had gone black. I tried to charge it thinking maybe it’s that but it still hasn’t come on? 

 

 

Moderator edit: title and label updated

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‎09-10-2019 13:38

‎09-10-2019 13:38

Hi, did you dry your Versa thoroughly after the swim, including the band? Water resistant is something else than waterproof. You can try to put your Versa in a bowl of dry rice and see if that works, otherwise I would contact Customer Support cause you might be suffering from water damage. Do you see any condense behind the screen? 

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‎09-10-2019 13:38

‎09-10-2019 13:38

Hi, did you dry your Versa thoroughly after the swim, including the band? Water resistant is something else than waterproof. You can try to put your Versa in a bowl of dry rice and see if that works, otherwise I would contact Customer Support cause you might be suffering from water damage. Do you see any condense behind the screen? 

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‎09-10-2019 17:04

In response to SunsetRunner

‎09-10-2019 17:04

The versa is rated as swim proof. I swim and shower with mine all the time with no issue. If you think water damage may be the problem, then you'll likely have to put in a warranty claim.

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