The topics on this site are filled with people having syncing or battery problems. I am in the same situation. I am strongly recommending that all of us who are having trouble with fitbits inform the store managers of the problems that they had with them and write a review for the store. Potential customers need to know of the widespread difficulty with syncing and with batteries, as well as Fitbits enforcing the warranty from the purchase date, even if there is continued problems with replacement. I did contact the store manager and also the customer service director and suggested that they get on the Community page so that they could see for themselves the extent of the problem. I also posted my experience on my facebook page. Several people posted that they too either purchased a different brand after experiencing the same types of problems or were currently experiencing problems.
It is only 14 months since I purchased my Versa on May 21, 2019. It began having syncing problems in March 2020. Customer service wasted a lot of time giving me various things to try before I demanded a replacement. The replacement lasted one week, when I called customer service about an issue and they told me to reset it following their directions. Screen turned black and never came on. After sending me to a second person who couldn't get it to work, they sent me a Versa II, which arrived on May 7. It lasted 10 weeks. Suddenly last week, it couldn't hold a charge for 24 hours after lasting routinely for four days. I tried it again, but it again died. I called them and after trying what they wanted me to do they agreed that it was the battery. Since my warranty expired 8 weeks before, they would not replace. This was frustrating because the amount of time the watch worked was at around 12 months, including the two replacements which worked a total of 11 weeks. Off to shop today for another brand.
