So I received a Versa 2 for Christmas 2020, it was a nice surprise and I was only slight disappointed that it wasn't the Versa 3 🤣. I really liked it and until March was enjoying the usual fitbit benefits as well as a few new features. Then the watch completely stopped working. I contacted customer service and they sent me a label to send my Versa 2 back, they said they would send me a replacement. I found this a bit odd considering whenever my Charge 2 stopped working they just sent a replacement out no questions asked. Before I got chance to send the fitbit I moved address and by the time I got a minute to contact fibit I had been without my watch for over a month, maybe even 2. I contacted customer service and the chap took my new details, he said he would send me a new label. 2 weeks later, no label so I contacted customer service again and after a couple of days I get a new label to post my watch. When fitbit got my Versa 2 I received an email to track my package. Great, I'm checking by the hour like an excited child. A few days later and the status of my parcel has barely updated. I get home from work and there is a note from Royal Mail saying that they have tried to deliver my package but the tracker still hasn't updated. I'm not happy but I sneak out of work a little early to go and pick up my parcel from the post office. Finally I have my fitbit back! I'm happy... That is until I try to charge my fitbit and realise they've sent me a Versa 3 charger! So today I contact customer support where I'm asked to take a photo of the charger and send it to them. I can't I'm at work and the charger is home. I'm asked to contact them again when I get home tonight and they'll send me a replacement. By the time it comes I'll have gone another couple of days minimum without my fitbit. Now, on the rare occasion I've had to complain about a product, customer service or some sort of mistake, companies usually bend over backwards to make you happy, maybe a freebie or something... This hasn't been the case with fitbit. The only thing I got was an apology from some dude in customer service that actually hasn't done anything wrong. I'm feeling pretty frustrated, has anyone ever had anything similar?
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