03-05-2021 13:18 - last edited on 03-07-2021 17:22 by RicardoFitbit
03-05-2021 13:18 - last edited on 03-07-2021 17:22 by RicardoFitbit
Let me start by saying I have been a diehard Fitbit supporter for many years. From using it to track long distance running, high intensity workouts, walks, yoga and tennis the watches have been my companion. I started with the Fitbit Surge (now discontinued), and went through many (2 year warranty was helpful as they would wear out at about 1.5 years old). I decided to upgrade to treat myself after a well run 1/2 marathon, so I bought an Ionic and it was about 1.3 months old when it died. The warranty was only for one year and they offered me a 35% off discount on my next watch. I got a Versa 2, and 1 year and 1 month old it stopped tracking my heart rate and the battery started to drain quickly. Update issue? I did the whole, change the watch face thing, and it worked for a month. Now the watch still doesn't show the pulse and drains quickly, yes yes yes I did the factory reset, put it in rice, tried the watch face trick, etc... I even offered to send my watch back to be fixed and was told to just throw it out as they don't "fix" them. These watches take batteries, lithium ion batteries that go into the ground. These are not inexpensive watches... $179. and the materials that go into the ground after they are no longer usable they should not be considered "disposable". About 4 years ago in the USA they used to have a 2 year warranty but changed it to 1 year, and now I know why. I don't want 35% off another $179. watch, I want a watch that can be fixed or replaced when it is clearly a malfunction of the watch, not something I have done. I have contacted the Better Business Bureau of California to report this as I feel it is negligible business practice.
Moderator Edit: Clarified subject
Moderator Edit: Formatting
03-07-2021 17:21
03-07-2021 17:21
Hi @Done4, welcome to the Community Forums.
Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.
Since you already received assistance from our Customer Support team, I’d suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here.
Let me know if you have any additional questions, I'll be around.
03-07-2021 19:12
03-07-2021 19:12
03-07-2021 19:15
03-07-2021 19:15
Disappointed and frustrated
03-08-2021 03:22
03-08-2021 03:22
They don’t care - the customer sales team / sorry support will just try and sell you something else for 35% off or whatever deal. That is the business model. They basically create some new landfill product every few months.
03-08-2021 09:56
03-08-2021 09:56