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Feedback about Versa 2 and Customer Support - My experience

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‎08-17-2020 20:16 - last edited on ‎08-18-2020 18:32 by Fitbit Moderator

‎08-17-2020 20:16 - last edited on ‎08-18-2020 18:32 by Fitbit Moderator

Brand new Versa 2 wont turn on after taking out of the box. Plugged it into the charger etc.. came back a few hours later only got 1 battery bar on screen. Left for a few more hours same thing. Emailed customer service overnight while I left the Versa 2 to "charge" overnight. Their response was to contact them Live chat etc.. The person on live chat on 3 occasions tried to end the call before I had completed what they asked me to. And successfully ended the call while I was typing a response to their last request. Needless to say the Brand New Versa 2 is still not charged and not turning on. Really pissed off. I have Tried to charge (24 + hours and counting), cleaned the charged points, tried to do a reset (a bit difficult when it wont turn on) tried to set up while on the charger when I do get the 1 bar battery setup screen now my old Versa has been disconnected from my account and my new versa won't turn on. FFS!

 

Moderator Edit: Clarified subject

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‎08-18-2020 18:31

‎08-18-2020 18:31

Hi @Theresa79, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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