Feedback about Versa 3

[Muffy123]

I purchased a Versa 3 approximately 3 months ago after my Versa 2 died for no apparent reason.  I can only say the Versa 3 is the worst Fitbit device I’ve ever had.  The battery lasts only a day, display continuously lights up at night (even though I have it set to manual on), and device frequently buzzes as if there are notifications when there are none (and I even have them all turned off to be certain).  After reviewing troubleshooting tips on website I finally contacted customer service about it.  What a waste of time!!!  Their suggestion was a copy/paste straight from the online troubleshooting tips on how to extend battery life.  Even though I told them I had already done that they say I need to try those tips and then contact them again if it doesn’t help.  What?!?!?  I have AOD turned off, Manual wake enabled, absolutely no notifications, no phone, music, etc enabled, and no animated watch face.  And, the battery life is just one issue with this device, but they don’t even care about the other two issues I mentioned.

I also noticed that they no longer sell Versa 3 on the Fitbit site.  Versa 2 and Versa 4 are available.  Now, why is that?  Is it because they know the Versa 3 is junk - but if you already bought Versa 3, too bad for you?!?!?

after being a loyal Fitbit customer for several years, I will be looking for an alternative who stands behind their products and cares about their customers.  Bad products and bad customer service from Fitbit!!!

Moderator Edit: Clarified subject

[Guy_]

Hi @Muffy123  - if you put your watch in sleep mode you won't get it waking in the night or vibrating for messages.

However did support suggest a factory reset? From the watch Settings, About Versa 3 menu. Wait at least a few minutes for it to complete before setting it up again.

It might help solve the problems you have, except if you are left handed, in which case wear the watch on your left arm at night to avoid accidental button presses.

If the problems are not solved get the watch replaced under warranty.

[Lueds55]

With all the problems with Versa 3 I think they should recall!!

[Muffy123]

Thank you for the advice.  Customer Support did not suggest a factory reset.  The only made suggestions to improve battery life, which although frustrating for numerous reasons, the battery isn’t really my issue.  Your response was much more helpful in addressing the real problems.  

I just performed the factory reset and will also try the other two recommendations to stop it from waking at night and constantly sending non-existent alerts.  Hopefully all the fixes the issues.

Thanks so much!

[Muffy123]

I couldn’t agree more!  I even asked if they could do trade-in.  I was willing to purchase a different device but not at full price - given I just recently bought this terrible device (and I have like all other Fitbit devices I’ve had over the years).  But of course the answer was no, so I’m stuck with it.

[jodyrose]

Would love to hear if you find anything better. I agree its JUNK..Mine had been having all the issues tou described for months now. I am so sorry I git rid of my HR2 for this!

[wldangl10]

You got that right my friend got a Fitbit in May and within 3 months it's stuck on the logo no matter what he tries it will not go off the logo we contacted Fitbit but because he bought it off of Amazon and not fitbit.com they will not do anything about it why do they allow other retailers to sell their product if they're not going to stand behind them? Now we has a Fitbit that he spent a lot of money on that he won't be able to use you are right I think they know it's junk so they don't want to stand behind it

[Sarahodge13]

Same happened to me 

[Guy_]

Hi @Sarahodge13 - what exactly happened to be sure the right action was taken for a resolution.

[wldangl10]

I called Fitbit gave them the order number even sent him a copy of the
receipt and they said because it was not purchased directly at fitbit.com
it was purchased on Amazon they would not replace it which really sucks
because it's still a Fitbit product and the Fitbit is going to allow their
products to be sold on other sites they should honor the warranty

[Guy_]

Hi @wldangl10 - did you try to get it replaced by Amazon?

[wldangl10]

Yes...

[Rge]

I would return it to Amazon for a refund and purchase one directly from Fitbit.

I have a Sense purchased in April 2020 and a Versa3 purchased in April this year and have found them to be virtually problem free. 99% of issues I’ve had were probably due to user error. 😊

good luck-