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Feedback about Versa Lite and notifications issue

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‎12-29-2019 13:01 - last edited on ‎01-01-2020 17:20 by Fitbit Moderator

‎12-29-2019 13:01 - last edited on ‎01-01-2020 17:20 by Fitbit Moderator

Versa lite was my Christmas gift and it doesn’t receive any notifications other than when a call is coming through and from what it seems many other people are having the same issue. Very disappointed and customer support does not help other than tell you thank you for the feedback and email you they are working out the issue? Ridiculous. I had an older Fitbit (the Alta) and loved it. It wasn’t fancy but at least it worked like it was supposed to. Just frustrated and want a working device. 

Do better Fitbit!

 

Moderator edit: Subject for clarity 

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‎01-01-2020 17:19

‎01-01-2020 17:19

Hi @Kheanaj, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Let me know if you have any additional questions, I'll be around.

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