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Feedback about Versa heart rate tracking accuracy

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‎11-29-2020 10:02 - last edited on ‎12-01-2020 15:59 by Fitbit Moderator

‎11-29-2020 10:02 - last edited on ‎12-01-2020 15:59 by Fitbit Moderator

I've had my Versa for almost 2 years.  A few days ago, I woke up and it displayed a heart rate of over 200 bpm. After a while, bpm went down, but still showing about 20 bpm higher than my typical resting rate. Searching for fixes only showed this is apparently a known issue for at least the past 2 years and none of the offered solutions fixes the problem.

 

Very well, I got my use out of the device, and suppose I'm grateful it "died" around Black Friday when I could replace it inexpensively.  Fitbit's failure to fix issues like this and others convinced me to switch to a competitor.

 

Moderator Edit: Clarified subject

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‎12-01-2020 15:59

‎12-01-2020 15:59

Hi @zvezdachyot, welcome to the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Let me know if you have any additional questions, I'll be around.

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