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Feedback about heart rate tracking and notifications

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‎12-26-2019 09:03 - last edited on ‎12-30-2019 19:54 by Fitbit Moderator

‎12-26-2019 09:03 - last edited on ‎12-30-2019 19:54 by Fitbit Moderator

Heart rate unreliable while working out, Fitbit will not release a chest strap to alleviate this issue. 

Notifications unreliable, Fitbit will not be transparent of progress on this issue and cannot fix since release. What gives?

 

Moderator edit: Subject for clarity

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‎12-30-2019 19:54

‎12-30-2019 19:54

Hi @BitMan5, It's nice to see you again participating here in the Community Forums, welcome back. Sorry for the delayed reply.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Let me know if you have any additional questions.

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‎01-08-2020 10:07 - edited ‎01-08-2020 10:08

In response to RicardoFitbit

‎01-08-2020 10:07 - edited ‎01-08-2020 10:08

Is fitbit actively working on notification problem? I see a banner at top of webpage that states "We’re aware that some customers may experience a compatibility issue with notifications after updating their iPhone to iOS 13. Find help here"

Obviously this is a known problem with every phone make and model not just IOS devices. 

Why are we as customers still suffering from this problem? This product does not do what fitbit states that it does, this product is unpolished and the software feels like a beta not something that should be released as it absolutely does not work. 

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‎01-12-2020 20:08

In response to BitMan5

‎01-12-2020 20:08

Thanks for your update @BitMan5, sorry for the delayed reply.

 

The input that was shared with us is appreciated. Just as stated in your post, we are aware of the notifications issue that's affecting some iOS users and investigating further to resolve this situation as prompt as possible. Thanks for your understanding and patience troubleshooting this situation, we are looking forward to get you back on track with the notifications issue resolved if you're using an iOS mobile device that's running iOS 13.

 

Don't hesitate to contact me back if you require further assistance. 

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