Feedback about stainless steel strap

[SunsetRunner]

£89 spent on the black stainless steel strap plus additional spend on watch makers tool. What a waste of money! Black strap looks fabulous with rose gold case but I’ve had to remove it and go back to original strap because I literally get trapped in the metal strap and can’t get the watch off without assistance. 2 links removed to fit my wrist perfectly but once on I cannot get it off again, absolutely ridiculous!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device and the stainless steel strap, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need. 

Let me know if you need anything else.

[SunsetRunner]

I’d like to return it for a refund please! It’s £89 down the drain as I can’t use it.

[RicardoFitbit]

Your reply is appreciated @SunsetRunner.

If you would like to return your wristband and it was purchased from the Fitbit store, I recommend you to check our policies here and contact our Customer Support team to initiate the process. 

I'll be here if you need anything else.