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Feedback about the Fitbit Versa and its warranty.

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‎05-22-2019 05:47 - last edited on ‎05-23-2019 06:00 by Moderator Alum

‎05-22-2019 05:47 - last edited on ‎05-23-2019 06:00 by Moderator Alum

I am absolutely appalled by the lack of customer service with Fitbit. I am saying goodbye to this company- If you are thinking about purchasing from them I would reconsider your options. I purchased the Versa last year at the pre-sale and received it at the end of April, I am less then a month out of my "warranty" and got the dreaded black screen. It is dead. Then customer service apologized for a known issue, but offers no replacement but 25% off my next purchase. Ummm, that is not an acceptable offer for an expensive tracker. I will try Apple and see how that tracker is in comparison, because frankly, I am beyond upset with Fitbit.

 
Moderator Edit: Clarified Subject.
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‎05-23-2019 06:01 - last edited on ‎03-07-2025 10:16 by Fitbit Moderator

‎05-23-2019 06:01 - last edited on ‎03-07-2025 10:16 by Fitbit Moderator

Hello @CarrieK7 thanks for joining the Fitbit Community, it's great to have you on board. 

We really appreciate our members's feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and your insight is very helpful to reach that end. I sincerely apologize for the inconveniences this situation has caused you, please remember that we do not expect these kind of issues to affect our devices, but keep in mind that every Fitbit device comes with a limited product warranty.

In case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎05-23-2019 07:14

In response to MarcoGFitbit

‎05-23-2019 07:14

I simply do not understand the ethics behind this company anymore.  What happened to my Versa is a known issue/defect in the product, not a owner warranty problem.  And you brush us under the rug as if your customers mean nothing to your business.  This should be an item recall, yet you continue to treat all Versa users as if we are idiotic and causing the black screen.  Sorry, you have lost my business as well as a lot of my friends and family.  Your warranty and customer service is severely lacking.  I would never recommend you to anyone looking for a tracker because you are running a scam.  

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