Feedback about the Fitbit Versa.

[NikB]

This post has a couple of purposes. One to give people an idea of what to do/try if they have the same issue as me and two - to hopefully inspire a bit of change from Fitbit. So I took my Versa off the charger this morning and the display wasn't working. I've had it for less than 2 months. I've had several other trackers and I've come to expect a bit of issues because they almost always happen. So I go to the forums and the community chat and try all that stuff. In this case it was recommended that I: 1) try restarting it - didn't work and also would be hard to tell if it worked considering the display isn't working 2) try a factory reset - again, tough when you can't see the screen but I tried it anyway. 3) start up a chat with a Fitbit rep. Now these conversations almost always go great as long as you are within your 1 year warranty period. Luckily I was and I believe there is a replacement tracker on its way in the mail. All good... However ......... Shouldn't we be demanding a little bit more from Fitbit? We spend lots of money on these devices yet we know that there will more than likely be issues. It's great that the customer service is pretty painless, but these trackers should be lasting years! Not months. Plus, it is WASTEFUL. Anyway, I don't know if this is the best avenue to be reaching out to Fitbit, but I feel that after 4+ trackers that have had issues in the first couple of months I kinda just needed to say something. I know some of you are likely thinking - if there are so many issues why not go to another company? Believe me, I've considered it. But I like the watches and I like how user friendly they are. A lot of my friends also have Fitbits and I like the support we give each other. So for now I'm sticking it out. But since I give you so much money Fitbit, can you please just try and do a little better? Thanks

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @NikB, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums, we really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I appreciate you have shared your experience with us. I sincerely apologize for the inconveniences this issue has caused you; please remember that we do not expect manufacturing issues to to affect our trackers but that's why every Fitbit tracker comes a limited product warranty and in case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.