Feedback about the setup process in the Versa.

[SunsetRunner]

I had been using competitors' products for quite a while, jumped on the Versa bandwagon for its functionality (specifically, Sleep tracking and the SpO2 future).

The experience with fitbit was really rough so far, first setup forced me to update the firmware, but I was on Bluetooth, waited 4 hours, and was greeted with a "update failed".

Read some forum threads, seeing others having the same issue, then try with Wi-Fi.

Finished updating after more than 30 minutes, but the HR monitor doesn't work at all, the LED flashes green, but nothing appears after wearing for a few minutes.

Try factory reset, pair again, and it needs updating again, and after update, the apps pop-up connection lost, and after swiping through the tour screens, it pairs again and the HR finally work, thank god that it finally works, had spent 6 hours just to set this thing up.

I have never had this kind of setup problems with my other health tracking products.

As an experienced embedded system engineer, I would like to know how you could release such a software that is a pain just to setup ?

Really frustrating, you should have let the user choose whether to update your firmware. 

 Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this situation to my attention and for letting me know your Versa was able to update its firmware and the heart rate monitor is working after trying some troubleshooting steps. We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience. I understand the frustration you experienced during the firmware update and I would like to encourage you to submit your insight as a suggested idea, where members of the Community can comment and vote for it so it can be implemented in the future.

Feel free to share your suggestion with your friends and family to add more votes and comments, this is the best way to make your voice heard and get the attention from our development team.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.