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Feedback for Versa

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‎06-22-2019 13:27 - last edited on ‎02-22-2020 16:33 by Fitbit Moderator

‎06-22-2019 13:27 - last edited on ‎02-22-2020 16:33 by Fitbit Moderator

My girlfriend bought me a versa special edition for christmas and i was very happy with it until today my screen cracked. I don't know how but i figured i would just get it fixed. Well that won't happen because fitbit does not fox broken screens and does not make replacement ones and they told me that they would give me 25% off my next one. That won't happen because i will not spend another $220 on a product that does not warranty anything nor make it replaceable. Very upset with the company and won't be buying anything fitbit again.

 

Moderator edit: Updated subject for clarity 

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4 REPLIES 4

‎06-22-2019 13:35

‎06-22-2019 13:35

Really? I am in UK so not up on consumer rights in USA but surely a one year warranty is common practise? R-

Sent from my digital ear implant 🙂
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‎06-22-2019 13:40

In response to RogerBest

‎06-22-2019 13:40

Yes they have a 1 year warranty but they said they can not do anything about the broken screen. Very upset with them.

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‎02-11-2020 13:16

‎02-11-2020 13:16

I think it's about time we all just admit to ourselves: Fitbit sucks! We need to stop buying them.

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‎02-12-2020 08:27

‎02-12-2020 08:27

My Versa 2 screen cracked after a few days.  It looked like a blemish, but it was a crack under or within the screen.  It wasn't due to impact or misuse - it looked like a stress crack. 

 

At least my Versa 1 lasted almost two years before the screen just fell out of the casing.

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