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Feedback on quality of Fitbit Versa

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‎02-26-2020 17:43 - last edited on ‎02-29-2020 06:15 by Fitbit Moderator

‎02-26-2020 17:43 - last edited on ‎02-29-2020 06:15 by Fitbit Moderator

I’ve had my Fitbit Versa for 7 months and it stopped working. Initially stopped accurately tracking my HR, the stopped counting steps all together. Customer service was great and sent a new one rapidly as it was still under warranty, but a luxury item ($200), should not stop working 7 months after buying. Btw-this is my 4th Fitbit product and I’ve yet to have one last longer than 18 months. I’m sorry to say, this will be last purchase of a Fitbit product until they can fix their quality issues with their products. Has anyone had a product that has made it to the two year marker or longer?

 

 

Moderator edit: updated subject for clarity

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‎02-29-2020 06:14

‎02-29-2020 06:14

@BAMO, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

I'm sorry to hear that your Versa had to be replaced after 7 months. I totally understand how you feel about this. Your feedback and comments are greatly appreciated since this helps us to keep improving.

 

Don't hesitate to get back if more assistance is needed.

JuanJo | Community Moderator

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