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Female Heath Tracker causing app to crash

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‎05-28-2019 20:53

‎05-28-2019 20:53

My app and Versa are up to date and work perfectly except... every time I go to the Female Health Tracker on the app, it crashes. I've restarted everything just as Fitbit recommend and it's still not working properly and hasn't been for a few days now. Help!

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‎05-29-2019 12:16 - last edited on ‎06-17-2025 06:45 by Fitbit Moderator

‎05-29-2019 12:16 - last edited on ‎06-17-2025 06:45 by Fitbit Moderator

@Mrs_M_82 A warm welcome to our Community!

Let me help you with your Fitbit app and thank you for troubleshooting this issue. Try logging out from the app, restart your phone and log back in. Also try removing the tile before doing all this process by following these instructions. After that add it back again.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-31-2019 03:23

In response to AlvaroFitbit

‎05-31-2019 03:23

I am having this same issue.  I have restarted my watch, phone, uninstalled the app and reinstalled it, turning off bluetooth etc and nothing works.  It seems like a bug in the app.... ?

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‎06-02-2019 10:56

In response to AlvaroFitbit

‎06-02-2019 10:56

I've done all of that a couple of times and it still doesn't work. I have an Oppo AX5

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‎06-02-2019 23:38

‎06-02-2019 23:38

I'm having the same issue. I need to edit something but can't get into my female health tile. I've tried restarting my phone (Oppo R15), removing the tile then re-adding it, restarting the app etc. Bit frustrating.

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‎06-04-2019 05:18

In response to kira2190

‎06-04-2019 05:18

Very much so when the tracker tile doesn't update or gives the wrong info. Still the only part of my app that still doesn't work no matter what I do

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