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Fibit Versa Lite screen freezes and my warranty options

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‎05-13-2020 02:54 - last edited on ‎05-14-2020 19:57 by

‎05-13-2020 02:54 - last edited on ‎05-14-2020 19:57 by

I'm on my second fitbit versa lite device since January 2020. My first device just kept freezing so I couldn't do anything with the actual watch until the battery had died and I'd charged it up again and even then it would only work properly for about half an hour. Tried all the troubleshooting options then got in touch with fitbit who sent me a replacement device. I was so excited to get the new device and hoped everything would be ok. Got the new device last week. Yesterday I began to get the same issues except it was just freezing mid swipe, and freezing for hours so I couldn't even see what time it was or anything because it was frozen mid swipe. By today it's completely frozen again. I've tried restarting and it won't do anything different. I've been in touch with fitbit again this morning and they've said I can get a replacement versa lite (again!) or 50% off another device.

 

I have no idea what to do. Do I go for the 3rd versa lite or do I try another device? Is there a reason why this keeps happening that I haven't come across yet? I use the app on my Samsung Galazy S9 and have checked it is up to date and it is. 

 

Can someone please help as I'm getting really frustrated - I just wanted a nice looking watch with the tracker functions too. 

 

Caryl 

 

 

Moderator edit: subject for clarity

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‎05-14-2020 19:55

‎05-14-2020 19:55

Welcome to the Fitbit Community, @CarylMai17.

 

I appreciate your participation in the Forums and sharing your experience with your Versa Lite devices and the issues you've had. Thank you for your troubleshooting efforts and for your feedback, our team is always working on our products and services, and your comments are always welcome. 

 

I am glad to hear you've been working with our Support team and they offered you options based on the Fitbit Warranty. I totally understand how you are feeling, thank you for sharing your concerns, you can check out our comparison page at https://www.fitbit.com/compare, where you can see at a glance the features that each device provides. I could see that you got in touch with our Support team about this already and hope you continue enjoying the Fitbit experience. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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